At batbet, your privacy is a first-class concern. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your information as a registered user of our Platform.
Effective Date: 1 January 2026Your Privacy Matters: This Privacy Policy is a legally binding document between you ("the User") and batbet ("the Company", "we", "us", "our"). It governs the collection, use, storage, and disclosure of your personal data in connection with your use of the batbet Platform at https://batbet.cam. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy in full.
If you have questions about how your data is handled, you may contact our Data Protection team at any time using the details in Section 16.
batbet operates an international online gaming and sports betting platform primarily serving users in Indonesia. We are committed to protecting and respecting the privacy of every individual who interacts with our Platform — whether as a registered player, a prospective user browsing our website, or a VIP member accessing exclusive services.
This Privacy Policy applies to all personal data processed by batbet in connection with the operation of the Platform, including data collected through our website at https://batbet.cam, our mobile-optimized interface, our customer support channels (live chat, email, WhatsApp), and any other communication method through which you interact with batbet.
We process personal data in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, storage limitation, integrity and confidentiality, and accountability. We do not sell your personal data to any third party for commercial advertising purposes.
For the purposes of applicable data protection law, batbet is the data controller responsible for your personal data. As data controller, batbet determines the purposes for which and the manner in which your personal data is processed.
batbet operates under international gaming licensing and maintains its primary data processing infrastructure in accordance with the requirements of its licensing jurisdiction. Users accessing the Platform from Indonesia acknowledge that their personal data may be processed and stored outside the territory of Indonesia on secure international servers.
All inquiries relating to data protection, subject access requests, and privacy complaints should be directed to our Data Protection contact using the details provided in Section 16 of this Policy.
batbet collects the following categories of personal data in connection with the registration and operation of your Account and your use of the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP/passport), selfie photograph | Mandatory (KYC) |
| Contact Data | Email address, mobile telephone number, WhatsApp contact | Mandatory |
| Address Data | Residential address, city (e.g., Jakarta, Surabaya, Bandung, Medan, Bali), province, postal code | Mandatory (KYC) |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Mandatory |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Automatic |
| Usage Data | Games played, bets placed, wagering history, product preferences, bonus interactions | Automatic |
| Communications Data | Records of live chat transcripts, email correspondence, support tickets, complaint history | Contextual |
| Responsible Gaming Data | Self-imposed deposit limits, loss limits, session limits, self-exclusion requests, cooling-off periods | User-initiated |
We do not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, biometric data beyond identity verification, or health data) unless expressly required for regulatory compliance purposes.
batbet collects personal data through the following channels:
batbet processes your personal data for the following specific purposes, each underpinned by a recognized legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification (21+) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc. | Performance of contract |
| Fraud prevention and anti-money laundering (AML) controls | Legal obligation; legitimate interest |
| Providing customer support in English and Bahasa Indonesia | Performance of contract; legitimate interest |
| Sending account-related transactional notifications | Performance of contract |
| Sending promotional offers and marketing communications | Consent (opt-in) |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Platform analytics, performance improvement, and personalization | Legitimate interest |
| Compliance with licensing authority reporting requirements | Legal obligation |
Where we rely on legitimate interest as our legal basis, we have assessed that our interests do not override your fundamental rights and freedoms. You may request details of any such legitimate interest assessment by contacting us at the address in Section 16.
batbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited, controlled circumstances:
All third parties who receive your personal data on our behalf are required to maintain appropriate technical and organizational security measures and to process your data solely for the purposes for which it was shared.
batbet uses cookies and similar tracking technologies on the Platform to ensure functionality, improve your experience, and support our analytics and security operations. The following categories of cookies are used:
Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling other categories of cookies may reduce personalization but will not prevent you from accessing the Platform. Please consult your browser's help documentation for instructions on managing cookie preferences.
batbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, and reporting requirements. The following standard retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | Legal obligation (AML / licensing) |
| Financial transaction records | Duration of account + 7 years after closure | Legal obligation (financial records) |
| KYC verification documents | Duration of account + 5 years after closure | Legal obligation (AML / licensing) |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing preference records | Until consent is withdrawn + 1 year | Consent |
| Technical / server log data | Up to 12 months | Legitimate interest (security) |
| Responsible gaming records | Duration of account + 5 years after closure | Legal obligation (responsible gaming) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with our internal data destruction procedures. Where data is anonymized rather than deleted, it may be retained indefinitely for aggregate statistical analysis and product improvement purposes, as it no longer constitutes personal data.
batbet implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
While we employ all reasonable security measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your Account secure by maintaining a strong, unique password and enabling two-factor authentication.
batbet's Platform serves users primarily in Indonesia. However, as an internationally licensed operator, some of your personal data may be transferred to and processed in countries outside Indonesia, including the jurisdiction in which batbet holds its gaming license and the locations of our technology and service provider partners.
Where such international transfers occur, batbet ensures that adequate safeguards are in place to protect your personal data, including contractual data transfer agreements based on internationally recognized standard contractual clauses and, where applicable, supplementary technical measures.
By registering an Account with batbet and using our Platform, you acknowledge and consent to the international transfer of your personal data as described in this section and throughout this Privacy Policy.
batbet respects your rights over your personal data. Depending on applicable data protection law, you may be entitled to exercise the following rights:
Request a copy of the personal data batbet holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a lawful basis for its continued processing, subject to retention obligations.
Request that we limit how we use your data while a complaint or accuracy query is being resolved.
Receive a structured, machine-readable copy of personal data you have provided to batbet, where technically feasible.
Object to processing based on legitimate interest, including direct marketing communications and profiling for promotional purposes.
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Request human review of any significant decision made about you solely by automated processing, including automated account risk assessments.
To exercise any of the above rights, submit a written request to [email protected]. We will respond to all valid requests within thirty (30) calendar days. We may need to verify your identity before processing a rights request. Some rights are subject to legal exceptions — for example, we cannot erase financial transaction data that we are legally required to retain under AML obligations.
The batbet Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory component of our KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated data will be deleted in accordance with our data retention procedures.
If you are a parent or guardian and believe that a minor under your care has registered an Account with batbet, please contact us immediately at [email protected] so that we may take prompt action.
The batbet Platform incorporates content and services provided by licensed third-party partners, including game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment technology providers, and customer support software vendors. When you interact with third-party game content or payment interfaces embedded within the Platform, those providers may independently collect certain technical data (such as session identifiers and device fingerprints) in accordance with their own privacy policies.
batbet is not responsible for the privacy practices of third-party providers beyond the scope of data processing agreements we hold with them. We recommend that you review the privacy policies of any third-party service providers whose services you access through the Platform if you have specific concerns about their data handling practices.
The batbet Platform does not contain links to external third-party websites. Any content displayed within the Platform is either produced by batbet or delivered under a formal licensing or data processing agreement with an authorized partner.
With your explicit consent at the time of registration or subsequently via your Account preferences, batbet may send you promotional communications including bonus offers, seasonal promotions (such as those tied to Idul Fitri, Ramadhan, or Indonesian Independence Day), new game announcements, VIP tier upgrade notifications, and platform updates.
Marketing communications may be delivered via email, WhatsApp, or in-platform notification, depending on the contact preferences you have indicated. We will never send unsolicited marketing via SMS or telephone calls.
You may withdraw your marketing consent and opt out of all promotional communications at any time by:
Opting out of marketing communications does not affect the delivery of transactional account notifications (such as deposit confirmations, withdrawal status updates, and security alerts), which are essential for the operation of your Account and cannot be disabled.
batbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made to this Policy, we will notify registered users by email and by displaying a prominent notice on the Platform for a minimum of seven (7) calendar days before the updated Policy takes effect.
The effective date at the top of this page will be updated each time a revision is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
If you do not agree with any amendment to this Privacy Policy, you should cease using the Platform and may request Account closure in accordance with Clause 12.1 of the Terms & Conditions.
If you have any questions, concerns, or formal complaints regarding this Privacy Policy or the way in which batbet processes your personal data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related inquiries promptly and transparently.
Data Protection Contact: All privacy inquiries and subject access requests should be submitted by email.
Email: [email protected] — displayed as plain text for security. Please allow up to 30 calendar days for a full response to subject access requests, and up to 5 business days for general privacy inquiries.
Live Chat: For general questions about your data rights, our 24/7 support team — available in both English and Bahasa Indonesia — can provide initial guidance and escalate formal requests to the Data Protection team.
Support Hours: Live chat agents are available 24 hours a day, 7 days a week, including all Indonesian public holidays. Average response time via live chat: 2–5 minutes.
batbet takes all data protection complaints seriously. If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction of batbet's licensing authority.
Every connection between your device and batbet is secured with industry-standard 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal data are never transmitted in plain text.
Our mandatory identity verification process ensures that only the legitimate Account holder can access and withdraw from an Account. KYC protects you just as much as it protects the Platform.
Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256, ensuring your information remains protected even against physical infrastructure compromise.
batbet never sells, rents, or trades your personal data to any third party for commercial advertising purposes. Your data is used solely to operate and improve your gaming experience.
Independent third-party penetration tests and vulnerability assessments are conducted regularly to identify and remediate potential security weaknesses before they can be exploited.
You have clear, exercisable rights over your personal data at all times — including access, rectification, erasure, and portability. Submit a request and we respond within 30 calendar days.
Our support team is on hand around the clock to address any data privacy concerns. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
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